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However efficient your telephone answering, there are going to be occasions when a high level of telephone traffic means your customers are kept waiting for an answer. Understandably, this can make them impatient and eventually angry. The solution is an Automatic Call Sequencer from Storacall. Storacall has a range of Sequencers to handle from 4 - 120 phone lines. All of them will dramatically improve the handling of your incoming calls and staff efficiency.
After a predetermined number of rings, which you decide, the Sequencer answers each call with your personalised announcement. They are told that they are in a queue and, as they wait, are reassured by music or further information messages. The operator therefore answers a caller who is impressed with your organisation and the way their call has been handled. Selective features include full digital storage of announcements, call counters and music on hold. These are just a few of the many features that are available with a Storacall Call Sequencer.
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AnsaMaster CS-D40 Digital Call Sequencer
During busy periods, it is often difficult to know which call should be answered next. The CS-D40 helps ensure that incoming calls are dealt with on a first-called, first-answered basis.
Easy-to-understand displays on the sequencer's operator console, or on up to eight remote monitors connected to it, let your staff know the number of calls awaiting attention and which call has been waiting the longest.
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